Effective Date: March 2026
Business Directory PH is committed to providing a reliable platform for businesses to promote their services online.
1. General Policy
Payments made for directory listings and related services are generally non-refundable once the listing has been published or activated on the website.
By purchasing our services, you agree to this refund policy.
2. Eligible Refund Cases
Refunds may be considered under the following circumstances:
- Duplicate payment was made by mistake
- Payment was processed but the listing was not created due to a technical issue
- Service was not delivered as agreed
Requests for refunds must be submitted within 7 days from the date of payment.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after the listing has been published
- Incorrect information submitted by the customer
- Removal of listing due to violation of our Terms and Conditions
- Lack of expected business results or inquiries
4. Processing of Refunds
Approved refunds will be processed using the original payment method when possible.
Processing time may vary depending on the payment provider.
5. Contact Us
For refund requests or concerns, please contact us through our Contact Us page with the following details:
- Name
- Email address
- Business name
- Payment reference
- Reason for refund request
We will review your request and respond within a reasonable timeframe.